Privacy Policy

NRTS – National Radio Technical Support
Last Updated: March 2026

NRTS – National Radio Technical Support ("NRTS", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when using our services.

This Privacy Policy describes what information we collect, how it is used, and how it is protected when you interact with NRTS through our website, support portals, communications systems, and support services.

Information We Collect

NRTS may collect the following types of information when you interact with our services:

Personal Contact Information

Name
Email address
Phone number
Company or station affiliation

This information may be collected when you:

Submit a support request
Register in an NRTS support portal
Contact NRTS technical support
Subscribe to operational notifications

Technical Information

When using NRTS services, we may collect technical or operational data such as device or browser information, IP address, log data related to support systems, and communications related to support tickets or work orders. This information is used only to operate and improve NRTS support services.

How We Use Your Information

NRTS uses collected information for the following purposes:

Providing technical support services
Managing support tickets and engineering dispatch
Communicating operational alerts or service updates
Responding to support inquiries
Improving the reliability and functionality of our services
Maintaining internal records related to engineering support operations

NRTS does not use collected information for unrelated marketing purposes.

SMS Messaging and Communications

NRTS may communicate with users via SMS text messaging for operational and support-related purposes.

Examples include:

Support ticket updates
Engineering troubleshooting coordination
Transmitter or broadcast equipment status checks
Outage notifications
Engineering dispatch communications

Message frequency varies depending on active support events.

Message and data rates may apply.

Users may opt out of SMS communications at any time by replying STOP to any message.

Users may request assistance by replying HELP.

SMS Consent and Phone Number Use

Phone numbers provided for SMS communications are used only for operational communications related to NRTS technical support services.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Phone numbers collected for SMS messaging are used solely for communication between NRTS and the consenting user.

Information Sharing

NRTS does not sell, rent, or trade personal information.

Information may be shared only in limited circumstances:

With service providers necessary to operate NRTS systems, such as telecommunications providers or hosting services
When required by law or legal process
When necessary to protect the rights, safety, or property of NRTS or its users

All service providers used by NRTS are required to protect user information and use it only for service delivery purposes.

Data Security

NRTS takes reasonable technical and organizational measures to protect user information from unauthorized access, disclosure, or misuse.

These measures include secure systems, restricted access controls, and monitoring of operational systems used to deliver support services.

Data Retention

NRTS retains information only for as long as necessary to:

Provide support services
Maintain operational records
Meet legal or regulatory obligations

Support communication records may be retained as part of engineering service documentation.

Your Privacy Rights

You may request to:

Update your contact information
Remove your contact information from operational communications
Opt out of SMS communications

Requests can be made by contacting NRTS using the information below.

Contact Information

NRTS – National Radio Technical Support
Email: info@radiotechsupport.com
Website: https://radiotechsupport.com

Policy Updates

NRTS may update this Privacy Policy periodically to reflect changes in services, technology, or legal requirements.

Updated policies will be posted on this page with a revised effective date.